Privacy Policy


By virtue of the present Privacy Policy, we would like to inform you about the way in which the company under the name “PLATAEON TOURISM & COMMERCIAL SOCIETE ANONYME” and with the distinctive title “PLATAEON S.A.” located in Athens, 7 Zografou Street, P.C. 10435, (hereinafter referred to as the “Company” or “we” or “us”), acting as Data Controller, collects, stores, uses and generally processes your personal data when you visit, register or use the Company’s websites and mobile applications as well as when you interact with its office services branch located at 55 Plataeon Street, Athens.

At PLATAEON SA, we recognize the importance of keeping your personal data safe and secure, as well as informing you of how we intend to use it. Therefore, we take responsibility to process and protect your personal data in accordance with the applicable Greek and European legislation and, in particular, in accordance with the General Data Protection Regulation (EU)/679/2016 (GDPR) and L. 4624/2019, as applicable.

The Company’s Websites

Τhe web address of the Company’s website is and in is such website you may find information on the operation of the Company and its branch, news and announcements as well as an online booking system. In addition, you may access to Company’s website downloading the Company’s mobile application P55.

What is personal data?

The term “personal data”, refers to information of natural persons, such as name, postal address, e-mail address, contact number, etc., which identifies or may identify you, hereinafter referred to as “Personal Data or Data”.

What Personal Data do we collect?

As a data controller, we collect and process the following personal information for the purposes set forth below. The term “Personal Data”, as used in the present Privacy Policy, refers to information such as your first name, last name, gender, date of birth, nationality, professional status, contact number, postal address, e-mail address, password, IP address (internet protocol), credit or debit card details or any other information that can be used to identify you. We also collect data from your transactions with us, either such transactions carried out by electronic means (using our online website) or by your physical presence at our branch, as well as by our call centre e.g. data concerning your preferences regarding our services, your review or your complaints. In addition, your image may be recorded on CCTV when you visit our branch in Athens at 55 Plataeon Street, while your telephone conversation with a representative of our call centre may be recorded for the purpose of ensuring proof of transactions.

How do we collect your personal data?

  • Directly from you;

By creating a user account on our website or app, by transacting with us either through the website and app or through our physical branch.

  • From our app and website;

In addition, we collect your personal data, from our app and website by using of automated means of data collection: Except for the information you voluntarily provide to us, certain information is automatically collected when you visit our website through data tracking technologies that we may use from time to time, such as cookies. Cookies, each time you visit our website, collect information from your computer, including technical information such as your IP address (internet protocol) your operating system, your browser type and version, your referring website, and information about your activity on our website. You may choose not to receive cookies, either in aggregate or on a case-by-case basis. Under no circumstances do we collect or process your personal data that has not been supplied with your consent.

Why do we collect your data?

We use your personal data exclusively for the fulfilment of the following purposes;

  • To enable us to provide our services.
  • To provide you with personalised information according to the services you wish us to provide and/or based on what suits your needs.
  • To achieve secure communication.
  • To enable us to answer and respond to any questions or requests you make via our email address or by telephone in order to provide all the information you request.
  • For informational, research or promotional purposes, only if we have obtained your consent. PLATAEON SA informs the visitors who have given their consent regarding its advertising, promotional activities, events and activities that it may organize, as well as questionnaires and surveys in order to continuously improve.
  • To comply with obligations imposed on us by law, judicial or regulatory authorities. We keep your data for as long as necessary to fulfil the above purposes and, in any case, until you withdraw your consent or object to the processing.

Who are the recipients of your Data – How is your Data shared?

Recipients of your personal data are only authorized employees of PLATAEON SA, who process them only to the extent necessary and who are bound by confidentiality. In addition, your Data may be accessed by our partner companies or third-party service providers, who process your Data as Processors on our behalf and in accordance with our instructions.

How long is the Personal Data we collect retained?

We retain your Personal Data for as long as necessary to fulfil the purposes set out in the present Privacy Policy (unless a longer retention period is required by applicable law). This means that in general we will retain your Personal Data for as long as you have an account with our Company. With respect to your Personal Data related to the purchase of our services, we retain this data for a longer period in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, your data will be completely deleted.

Measures and safeguards to protect the security of your data.

We are updating our policies in order to comply with the new legal data protection environment. We take appropriate and adequate technical and organizational measures to protect your personal data processed. We prevent unauthorized access to your data and all our staff members are bound by a confidentiality undertaking to ensure the confidentiality of your personal data.

We do not disclose or transfer your data to third parties other than our staff members and the third party processors (operators) with whom we cooperate to manage your bookings (use of Office RnD booking system) and only to the extent necessary to provide you with high quality services and only where your consent has been provided. Exceptionally, we may disclose your data to judicial or supervisory authorities in the context of complying with an obligation imposed on us by law or by a judicial or administrative decision.

We bear no responsibility for the data processing conditions of other websites to which our website refers via links.

The website uses the SSL protocol for secure online commercial transactions. This encrypts all the Data you provide, including your credit card number, name and address, so that it cannot be decrypted or altered during transmission over the Internet.

In addition, the data used to identify you as an account user are two: your Username and your Personal Secret Security Code (Password). Each time you enter your details, you are granted access to your personal account. This process is achieved securely through encryption during their transfer to the Internet and the Company’s servers. Following the same standards, you are given the opportunity to change your Personal Secret Security Code (Password) as often as you wish. After entering the desired password, the new password is encrypted and stored in the Company’s systems. For this reason, the only person who knows your password is you, and you are solely responsible for maintaining the secrecy of the password from third parties.

The said measures are reviewed and modified when necessary.


  • You have the right to access your personal data:

This means that you have the right to be informed by us if we process your Data. If we process your Data, you can request to be informed about the purpose of the processing, the type of your Data we hold, who we give it to, how long we store it, whether automated decision-making is taking place, and your other rights, such as rectification, erasure, restriction of processing and lodging a complaint with the Data Protection Authority.

  • You have the right to rectify inaccurate personal data.

If you find that there is an error in your Data, you may submit a request to us to correct it (e.g., correcting your name or updating a change of address).

  • You have a right to erasure/right to be forgotten.

You can ask us to delete your Data if it is no longer necessary for the processing purposes listed above or you wish to withdraw your consent and therefore you can request the complete and permanent deletion of your Data from our records.

  • You have a right to data portability.

You may request us to receive in a readable form the Data you have provided. You have the right to restrict processing.

  • You have the right to object and withdraw consent in the processing of your Data.

You may object to the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that override your right. If you have consented to the collection, processing and use of your Personal Data, you may withdraw your consent at any time with future effect.

  • You may withdraw your consent at any time to the use of your data for advertising or informational purposes or any other purposes


To exercise the above rights, to express any questions or complaints, but also to evaluate our Privacy Policy, please contact the following email address: We are committed to meeting your requests free of charge as soon as possible and in any event within 30 days of their submission. This period may be extended by 60 days, depending on the complexity and number of requests.

Please note that you may also address your complaints and concerns regarding the use and protection of your personal data to the competent Data Protection Authority by sending an email to

The present Privacy Policy may be amended in the future. Any changes or additions to it will be posted on our website so that you are always informed about how we process and protect your data. No changes to our policy will be implemented before we have posted and informed you.